How to make the most of bug reports from your users

published on 20 March 2023

Collecting bug reports from users is an important part of the software development process. It allows developers to identify and fix issues, improving the overall user experience. However, collecting bug reports can be a difficult and time-consuming task. Here are some tips for getting the most out of bug reports:

  1. Make it easy for users to report bugs: Provide clear and accessible instructions on how to report bugs, and make sure the process is as simple as possible. This could include providing a link to a bug reporting form on your website or in your app, or including a "Report a bug" button in the app itself. Loopliz allows you to create boards to track bug reports. The URL to the board can be shared with your users. They can post bug reports on the board, upvote other users' submissions, and leave comments.
  2. Encourage users to provide detailed information: When users report bugs, they should be encouraged to provide as much information as possible, such as steps to reproduce the issue, the expected outcome, and the actual outcome. This will help developers understand the problem and come up with a solution more quickly.
  3. Keep users informed: Once a bug has been reported, keep users informed about the status of the issue. This could include sending updates on when a fix will be released or providing a workaround until a fix can be implemented. Users are notified via Loopliz when a bug they submitted changes status. This means they're informed when the bug is being worked on, and when it gets fixed! Providing this information to users is a great way to let them know you care about bugs they submitted and to build trust.
  4. Use a bug tracking tool: A bug tracking tool can help you keep track of all the bug reports you receive, as well as the status of each one. This can be especially useful if you have a large user base and are receiving a lot of bug reports. It's easy to lose track of bug reports when many have been submitted. Loopliz allows users to vote on bug reports that are most important to them, meaning the bug reports are already prioritized for you!

By following these best practices, you can make the process of collecting bug reports from users more efficient, and ultimately improve the overall user experience.